Articles tagged audit-trail
Handling a customer dispute
A chargeback is a customer telling their bank, not you, that a charge is wrong. You have a tight window to respond with evidence — and the audit trail Suprata captures around every job, message, and signature is your bes...
When a Payment Bounces or Lands on the Wrong Invoice
Two things that go wrong after a payment is recorded: the bank takes the money back, or the money was applied to the wrong invoice. Both have a safe fix that keeps the audit trail intact and never touches your payment pr...