Articles tagged documents

Document approvals
Updated 50 minutes ago

Some documents shouldn't go out the door without a second pair of eyes — estimates with pricing exceptions, contracts with riders, refund letters. The approval workflow makes that review explicit, traceable, and fast eno...

Requesting documents from customers
Updated 50 minutes ago

A new reservation usually needs paperwork before it's really a reservation — insurance, registration, a signed waiver. This is how you ask for all of it in one email, get it back through the customer portal, and stop cha...

Required Documents per Asset Type
Updated 48 minutes ago

Insurance certificates, vessel registrations, government IDs — different asset types require different documents. Configure the requirements once at the type level and the system tracks compliance automatically.

Sharing a document with a customer
Updated 48 minutes ago

Don't email a contract as an attachment that lives forever in someone's inbox. A share link gives you control — expiration, revocation, view tracking — and looks more professional. Here's how to use it well.

Staying ahead of expiring documents
Updated 50 minutes ago

Insurance certificates lapse. Liability waivers age out. Captain's licenses need renewal. The Expiring Soon dashboard is where you catch all of that before it becomes a problem — with one-click reminders that send the cu...

The Customer Portal — Letting Customers Self-Serve
Updated 50 minutes ago

Give customers a passwordless, branded portal to view receipts, pay invoices, keep a card on file, manage their boats, upload required documents, and see their history — so they stop calling the office to ask 'can you re...

Uploading and organizing documents
Updated 47 minutes ago

The document library is where every contract, photo, certificate, and signed waiver lives. The structure you set up in the first month determines whether it's findable in year two — here's how to organize it before it's...