Articles tagged follow-ups

Call customers a few months after a job (or roll your past jobs into the queue) to ask how it went, score the answers, and see which employees your customers rate highest. How to switch it on, what to say, what happens a...

One list of every customer you need to reach: renewals, appointments to pin down, on-site jobs with no visit booked, calls, and follow-up surveys. How to set up views for each job you do, call one customer after another,...