Articles tagged troubleshooting

When customers aren't getting your emails, it usually comes down to one of four things: bad email credentials, spam filtering, bounces you can't see, or a problem with how Suprata reads incoming replies. Here's how to fi...

Most QuickBooks sync errors are one of about half a dozen common problems. Here's how to read the error, what each one actually means, and how to fix it.

When invoices and confirmations land in customers' spam folders, the problem almost always lives in DNS — not in your message content. Here's the diagnostic order and the three records that fix 80% of spam issues.

When a payment doesn't show up in Suprata, the cause is usually one of a few common things. Here's how to figure out which one, and what to do about each.

The sync report is the single most useful diagnostic page in the QuickBooks integration. Once you can read it, you can answer any 'why didn't this push to QB?' question in under a minute.