How do I cancel my Suprata subscription?

Cancel from the License Manager at any time. Here's the flow, what happens to your data, what to do before you cancel — and how to come back later without losing any of it.

Updated 49 minutes ago 55 views billing subscription faq cancel resubscribe

How do I cancel my Suprata subscription?

You can cancel from inside your account at any time. There's no penalty and no "are you sure" gauntlet — just a few things worth doing first so you don't lose access to data you might need later.

If you're cancelling because the plan costs more than you need, look at downgrading first. A downgrade takes effect at your renewal date and keeps the account alive.

The flow

  1. Sign in as the primary account — the email and password from when you first subscribed. Staff logins can't reach billing.
  2. Open the License Manager.
  3. Use the billing management link to open the secure billing portal, and cancel there.
  4. Your subscription cancels at the end of the current billing period — you keep full access until then.
  5. After that the account becomes inactive. Nothing is deleted.

If you started via a partner or had a custom contract, contact support — those subscriptions may have different cancellation terms.

Before you cancel

A short checklist:

  • Export anything you'll need. Customer list, invoice history, item catalog. Use the export tools in each area before access is lost.
  • Reconcile your books. If you sync to QuickBooks, make sure all in-flight invoices and payments have synced cleanly.
  • Cancel customer-facing autopay so you don't keep charging customers after you've stopped operations in Suprata.
  • Tell your team. Multi-user accounts need their staff notified; surprise loss of access on Monday morning is not the way.

What happens to your data

After cancellation:

  • During the remainder of the billing period: full access, exactly as before.
  • After the billing period ends: the account goes inactive. Signing in takes you straight to a page explaining the subscription has ended — you can't browse or edit. Your data is untouched; you simply can't reach it.
  • After the retention window: data is archived. To restore it later, contact support — recovery may have a fee.

The middle state is the one people misread. Inactive is not read-only, and it is not deleted. It's a locked door with everything still behind it.

Coming back

Resubscribing reactivates the account you already have. Same customers, same job history, same invoices, same users, same settings. You do not sign up again.

  1. Sign in as the primary account. Even while inactive, you can always reach the License Manager.
  2. Click Resubscribe.
  3. Pick a plan and how many units you need, and pay through the secure checkout.
  4. Access comes back within a few seconds.

Do not create a new account to come back. It's the single most expensive mistake people make here: you end up paying for an empty account while all your real data sits in the old one. If you can't sign in, reset your password. If that fails too, contact support — don't sign up again.

This works the same way after a trial ends.

Pausing instead of cancelling

If you might come back, ask support about pausing rather than cancelling outright. Some billing tiers support a paused state at reduced cost.

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