Articles tagged reservations
An audit walk is a structured property inspection — every asset checked against a template, findings recorded, photos uploaded. Use them to catch issues before they become emergencies.
When a long-term holder leaves for a stretch, you can release their exact spot to transient guests for that window — without touching their reservation or their billing. Here's how to set it up and what it changes on the...
Packages bundle an asset, a date pattern, and a list of add-ons into one sellable unit. Useful for repeating shapes — but easy to overuse. Here's when to build one and when to skip it.
Calendar and timeline are two visualizations of the same reservation data — and they're good at different things. Pick the right one for the question you're trying to answer.
A transient guest wants to go seasonal. A monthly tenant upgrades to a bigger slip. Change Plan closes out what they've already used, then hands you a pre-filled booking wizard for the new arrangement — and links the two...
Add one real, individual bookable thing — a specific slip, site, cabin, or unit — and walk it through a full booking before you add the rest of your inventory.
Hotels and campgrounds don't charge one flat rate — weekends, peak season, and minimum stays all move the price. The Rate Calendar lets the night price set itself, and the tax engine handles the rest.
Most double-bookings the system prevents. The few that slip through usually involve human action that bypassed the booking wizard. Here's how to prevent them and how to resolve them when they happen.
Deposits are not payments and not balances — they're a third thing. Here's how the Reservations system tracks them, how refund timing works, and the policy decisions you should make in advance.
Marinas book a specific slip. Hotels and campgrounds book a *type* of room or site and assign the exact unit later. This is how to set the system up to work the way a front desk actually works.
A decision-frame for whether the Reservations system fits your business. Built for marinas, campgrounds, RV parks, storage, and asset rental — not for one-off service jobs.
Three concepts that all involve calendar dates and customers but model very different things. Knowing which one to use makes scheduling, reporting, and dispatch all click into place.
Late fees are a policy decision before they're a software setting. Decide your grace period, your fee structure, and who's exempt — then configure the system to enforce it consistently.
Monthly tenants don't fit the same model as a weekend booking. Here's how Suprata bills long stays month by month, how proration works on partial months, and what to check before going live.
A new reservation usually needs paperwork before it's really a reservation — insurance, registration, a signed waiver. This is how you ask for all of it in one email, get it back through the customer portal, and stop cha...
Insurance certificates, vessel registrations, government IDs — different asset types require different documents. Configure the requirements once at the type level and the system tracks compliance automatically.
Asset types are the categories your bookable inventory falls into — slips, sites, cabins, units. Get these right first, because every asset inherits its defaults from its type.
A practical setup plan for an RV park or campground running on Suprata. Sites, hookups, packages, long-stays, pet policies, audit walks, and the order to do it in.
A complete, multi-week setup plan for a marina running on Suprata. Slips, dry storage, mooring, packages, maps, meters, audit walks, folio billing, and what order to do them in.
When you're booked solid and customers are still calling, a public waitlist gives them a way to wait their turn instead of going to a competitor. Here's how to set one up, what to ask for on the form, and how to keep the...
Meter electricity, water, or sewer dump per asset and bill the actual usage back to the tenant. How readings flow in, how billing works, and the gotchas to watch for.
A drop-in booking widget for your own website — guests pick dates, choose a type, and pay, just like a hotel site. No account, no email-verification hoops. Plus the inbox where your staff manage what comes in.
End-to-end booking — from customer intent to confirmed reservation — from both the customer's and the staff's perspective. The most-used flow in the Reservations system.
How a long-stay reservation becomes a monthly invoice: meter readings flow into the folio, audit walks add ad-hoc charges, settlement closes the period, and late fees catch what's overdue.
When you're full, a waitlist captures the demand you can't currently serve. Run it well and customers feel cared for; run it poorly and you alienate the people who wanted you most.
Upload an aerial photo or marina/campground layout, draw zones, and pin assets at coordinates. Visual booking is one of the system's better features — but the upload has gotchas worth knowing first.